This page is designed to provide you with instant answers to the most common queries that you often have about ordering online from Hydraflex.
If you don't find the answer, you're looking for here, feel free to reach out to our support team for further assistance.
DELIVERY AND RETURNS
What shipping methods are available?
Standard Delivery - 2-3 Working Days - £7.50
Free Standard Delivery - for orders over £100
Next Working Day - £15.00
Palletised Deliveries through Pallet Line - 2-3 working days - £65
I haven't received my order yet, what should I do?
Check your email for confirmation that the order has been dispatched. If you haven't received a tracking email, contact [email protected] for assistance.
I've received part of my order, where is the other part?
Different carriers might be used for delivery, but they aim to have all parts delivered on the same day.
Do you offer a premium delivery service?
Yes, premium delivery services such as pre 12pm, pre 10:30am, and Saturday Delivery are available for many products. If you wish to choose one of these services, then please get in contact with us via [email protected]
What is the cut off for next day delivery?
The cut-off point for ex stock deliveries needs orders to be placed by 1pm for next day delivery.
I'm not going to be in, can you leave my order?
Our couriers require an adult be available to take in your order. If you need delivery on a specific day, then please inform us when placing your order and we will try to accommodate your request. However, sometimes this isn’t possible.
Can goods be shipped internationally?
Hydraflex cannot ship orders internationally, but they can be made available for collection.
Can I return items?
Yes, goods can be returned if unused and undamaged within 10 days of receipt. Most items can be returned for any reason, with some exceptions.
Where can I find more information about returns?
By visiting the Returns page
PAYMENT AND ACCOUNTS
What payment methods are available?
Hydraflex accepts all major credit and debit cards VISA, VISA Electron, Mastercard and Maestro for orders placed via our website.
Forgotten your password?
If you forget your password, click the 'Forgotten password' and follow the instructions to reset it. If you are still having trouble, then please email us on [email protected]
How do I create an account?
An account can be created by clicking on the sign up button, you can find this at the top-right corner of any page by hovering over the Login/Register button.
I am an existing customer of Hydraflex, do I still need to create an account?
Yes, if it is the first-time shopping with us online then a new account must be created before ordering.
Do I need an account to place an order?
No, purchases can be made as a guest without an account.
I need a copy invoice, how do I get one?
Previous invoices are stored within the 'My Account' section on the website and are available for download.
TECHNICAL
How can I find a technical data sheet for a product?
Most products have a technical data sheet on the product page. If you can't find the information you need then please contact us via [email protected]
Are you ISO9001 accredited?
Yes, Hydraflex holds ISO9001:2015 and the certificate can be found on our Certifications page.
Can’t find the technical information you require from the datasheets?
One of our technical team are available to assist with any of the information you can’t find on products we manufacturer, contact us via [email protected]
